Terms Of Service


Effective Date: 01/12/2025

Last Updated: 06/12/2026

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of the websites, services, software, automation systems, AI solutions, and related offerings provided by DoorScale LLC ("DoorScale," "we," "our," or "us").

By accessing our websites, purchasing services, signing up for an account, or otherwise engaging with DoorScale, you agree to be bound by these Terms.

If you do not agree to these Terms, do not use our services.

2. Services

DoorScale provides business automation, AI-powered communication systems, websites, CRM systems, workflow automation, lead management solutions, content automation, and related implementation and consulting services.

Services may include, but are not limited to:

  • AI Voice Agents

  • Conversational AI

  • Website Chatbots

  • CRM Systems

  • Websites and Hosting

  • Workflow Automations

  • Lead Capture Systems

  • Appointment Scheduling Systems

  • Review Management Systems

  • Content Automation

  • Marketing Automation

  • Business Process Automation

  • Consulting and Implementation Services

Services may change, evolve, or be discontinued at DoorScale's discretion.

3. Client Responsibilities

Clients agree to:

  • Provide accurate onboarding information

  • Maintain accurate account information

  • Provide requested content, documentation, and access credentials needed for implementation

  • Review and approve information used within their systems

  • Monitor communications generated by AI systems

  • Ensure compliance with all applicable laws and regulations related to their business

Clients are solely responsible for the content, communications, and activities conducted through their business systems.

4. AI Services Disclaimer

DoorScale provides AI-powered solutions that may generate content, responses, recommendations, summaries, communications, or other outputs.

AI-generated content may contain inaccuracies, omissions, misunderstandings, or errors.

Clients acknowledge and agree that:

  • AI outputs are not guaranteed to be accurate.

  • AI systems should be monitored and reviewed regularly.

  • Clients are responsible for verifying information before relying on it.

  • DoorScale is not responsible for decisions made based on AI-generated content.

  • DoorScale does not provide legal, financial, tax, medical, compliance, or professional advice.

DoorScale may configure AI systems using information, materials, workflows, FAQs, business processes, and content provided by the Client.

5. Implementation Timeline

DoorScale will make commercially reasonable efforts to complete initial implementation within seventy-two (72) business hours after:

  • Payment has been received;

  • Required onboarding information has been submitted;

  • Necessary third-party access has been provided.

Implementation timelines may be delayed due to incomplete onboarding, missing information, third-party provider delays, technical limitations, or circumstances outside DoorScale's control.

6. Billing and Payment

Monthly Plans

Monthly subscriptions are billed in advance and automatically renew until canceled.

Annual Plans

Annual plans are billed in advance for the full annual term and automatically renew unless canceled prior to renewal.

Annual commitments remain binding for the duration of the agreed term.

7. Usage-Based Charges

Certain services incur additional usage-based charges that are separate from subscription fees.

Usage-based charges may include, but are not limited to:

  • Phone usage

  • Voice AI conversations

  • AI processing

  • AI token consumption

  • SMS messaging

  • Email volume

  • Call routing

  • Call recording

  • Voice synthesis

  • Third-party integrations

  • API usage

Usage charges vary based on actual consumption and may fluctuate from month to month.

Clients agree to pay all applicable usage fees incurred through their account.

8. No Refund Policy

All payments are non-refundable once work begins.

This includes, but is not limited to:

  • Setup fees

  • Monthly subscription fees

  • Annual subscription fees

  • Usage fees

  • Consulting fees

  • Implementation fees

DoorScale does not provide refunds for:

  • Partial usage

  • Unused services

  • Client cancellation

  • Failure to use services

  • Changes in business circumstances

9. Account Suspension and Termination

Failed Payments

DoorScale may suspend services immediately upon failed or overdue payments.

During suspension:

  • Access may be restricted.

  • Automations may stop functioning.

  • AI systems may be disabled.

  • Websites or communication services may be interrupted.

Non-Payment

Accounts that remain unpaid for thirty (30) days may be terminated.

Upon termination:

  • Access may be revoked.

  • Services may be disconnected.

  • Data may be removed.

  • Phone numbers may be released.

  • AI systems may be deleted.

DoorScale reserves the right to permanently delete account data after termination.

DoorScale is not responsible for recovering data after account termination.

Clients wishing to return after termination may be required to purchase a new account and implementation.

10. Ownership and Intellectual Property

Client Ownership

Clients retain ownership of:

  • Customer data

  • Contact records

  • Uploaded content

  • Logos

  • Branding materials

  • Business information

  • Marketing content supplied by the Client

DoorScale Ownership

DoorScale retains all rights, title, and interest in:

  • Templates

  • Snapshots

  • Workflows

  • Automations

  • AI configurations

  • Prompt libraries

  • Proprietary systems

  • Internal processes

  • Development methodologies

  • Training materials

  • Intellectual property

Clients receive a limited license to use DoorScale systems while their account remains active and in good standing.

No ownership rights are transferred to the Client.

11. No Performance Guarantees

DoorScale does not guarantee:

  • Leads

  • Sales

  • Revenue

  • Profitability

  • Conversion rates

  • Appointments

  • Occupancy rates

  • Reviews

  • Search rankings

  • Website traffic

  • Business growth

Results vary based on numerous factors beyond DoorScale's control.

Any examples, case studies, projections, or estimates are provided for illustrative purposes only.

12. Third-Party Services

DoorScale may integrate with third-party providers and platforms.

Examples may include:

  • GoHighLevel

  • Stripe

  • Twilio

  • OpenAI

  • Google

  • Meta

  • WhatsApp

  • Email providers

  • Hosting providers

DoorScale is not responsible for:

  • Service outages

  • Pricing changes

  • Policy changes

  • API limitations

  • Data loss caused by third-party providers

  • Interruptions outside of DoorScale's control

13. Industry Compliance

Clients are solely responsible for ensuring compliance with all applicable laws, regulations, licensing requirements, privacy obligations, advertising regulations, communication regulations, and industry-specific requirements applicable to their business.

DoorScale does not guarantee regulatory compliance.

Clients should consult qualified legal, accounting, compliance, or regulatory professionals when necessary.

14. Limitation of Liability

To the maximum extent permitted by law, DoorScale LLC shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from the use of its services.

DoorScale's total liability under these Terms shall not exceed the total amount paid by the Client to DoorScale during the twelve (12) months preceding the event giving rise to the claim.

15. Indemnification

Client agrees to defend, indemnify, and hold harmless DoorScale LLC, its owners, employees, contractors, affiliates, and agents from and against any claims, damages, liabilities, losses, costs, expenses, or legal fees arising from:

  • Client's business operations;

  • Client's use of the services;

  • Violations of law;

  • Communications sent through the systems;

  • Content supplied by the Client;

  • Regulatory violations;

  • Customer disputes.

16. Modifications to Services and Terms

DoorScale reserves the right to modify, suspend, discontinue, or update services and these Terms at any time.

Updated Terms will be posted on our website.

Continued use of services after updates constitutes acceptance of the revised Terms.

17. Governing Law

These Terms shall be governed by and construed under the laws of the State of Florida without regard to conflict of law principles.

Any legal action arising from these Terms shall be brought exclusively in the courts located within the State of Florida.

18. Contact Information

DoorScale LLC

Email: [email protected]

Website: https://www.ai.doorscale.com

For questions regarding these Terms, please contact us using the information above.