Privacy Policy

Effective Date: 01/15/2025

Last Updated: 06/12/2026

1. Introduction

DoorScale ("DoorScale," "we," "our," or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our websites, including DoorScale.com and AI.DoorScale.com, use our services, communicate with us, submit forms, interact with our AI systems, or otherwise engage with our business.

By using our websites or services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

Information You Provide

We may collect information that you voluntarily provide, including:

  • Name

  • Company name

  • Email address

  • Phone number

  • Mailing address

  • Business information

  • Payment information

  • Service inquiries

  • Appointment requests

  • Survey responses

  • Messages submitted through forms, chat widgets, or AI assistants

Information Collected Automatically

When you visit our websites, we may automatically collect information such as:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages visited

  • Referral source

  • Website activity

  • Date and time of visits

Communications Data

If you communicate with us through:

  • Phone calls

  • Text messages

  • Website chat

  • AI assistants

  • Email

We may collect, store, process, and analyze those communications for service delivery, support, quality assurance, training, security, and operational purposes.

3. How We Use Information

We may use your information to:

  • Provide services

  • Respond to inquiries

  • Schedule appointments

  • Deliver customer support

  • Process payments

  • Manage accounts

  • Improve our services

  • Communicate with you

  • Send updates and service-related messages

  • Deliver marketing communications

  • Monitor and improve website performance

  • Maintain security and prevent fraud

  • Comply with legal obligations

4. AI Services and Automation

DoorScale provides AI-powered communication and automation solutions.

Our services may include:

  • Voice AI

  • Conversational AI

  • Website chatbots

  • Automated messaging

  • Lead qualification

  • Appointment scheduling

  • Customer support automation

  • Business workflow automation

Interactions with AI-powered systems may be recorded, transcribed, processed, and stored to provide services and improve performance.

AI-generated responses may not always be accurate. Users should independently verify important information before relying upon it.

DoorScale does not provide legal, medical, financial, tax, or professional advice through its AI systems.

5. Call Recording and Communication Monitoring

Calls, text messages, chats, and other communications made to or through DoorScale-powered systems may be recorded, monitored, transcribed, or analyzed for:

  • Service delivery

  • Training

  • Quality assurance

  • Security

  • Compliance

  • Performance improvement

By communicating through these systems, you consent to such processing where permitted by applicable law.

6. SMS Communications

By providing your phone number, you consent to receive communications from DoorScale, including text messages and automated messages related to:

  • Appointments

  • Customer support

  • Account activity

  • Service updates

  • Marketing communications (where consent is provided)

Message frequency varies.

Message and data rates may apply.

You may opt out of marketing text messages at any time by replying STOP.

For assistance, reply HELP or contact us directly.

Consent to receive text messages is not a condition of purchasing services.

7. Cookies and Tracking Technologies

We may use:

  • Cookies

  • Pixels

  • Analytics tools

  • Tracking technologies

to improve website functionality, understand user behavior, analyze traffic, and enhance user experience.

You may modify your browser settings to disable cookies; however, some website features may not function properly.

8. Third-Party Service Providers

We may use third-party providers to help operate our business and deliver services.

These providers may assist with:

  • Payment processing

  • CRM services

  • Website hosting

  • Email delivery

  • SMS delivery

  • AI processing

  • Analytics

  • Customer support

  • Marketing

Examples may include providers such as Stripe, GoHighLevel, Google, Meta, OpenAI, Twilio, and other technology vendors.

These providers receive only the information necessary to perform their services.

9. Sharing Information

We do not sell personal information.

We may share information:

  • With service providers performing services on our behalf

  • When required by law

  • To protect our rights, property, or safety

  • In connection with a merger, acquisition, sale, or transfer of assets

  • With your consent

10. Data Retention

We retain information only as long as necessary to:

  • Provide services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

  • Maintain business records

Retention periods may vary depending on the nature of the information and applicable legal requirements.

11. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no transmission method or storage system can be guaranteed to be 100% secure.

You acknowledge that use of the internet carries inherent security risks.

12. Third-Party Websites

Our websites may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of those websites.

Users should review the privacy policies of third-party websites before providing information.

13. Children's Privacy

Our services are not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13.

If we learn that information from a child under 13 has been collected, we will take reasonable steps to delete it.

14. Your Rights and Choices

You may:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of personal information, subject to legal obligations

  • Opt out of marketing communications

  • Withdraw consent where applicable

To make a request, contact us using the information below.

15. Marketing Communications

You may unsubscribe from marketing emails by using the unsubscribe link included in those communications.

Service-related communications may still be sent when necessary to provide services or maintain accounts.

16. Changes to This Policy

We may update this Privacy Policy periodically.

Changes will be posted on this page along with an updated effective date.

Continued use of our websites or services after changes are posted constitutes acceptance of the updated policy.

17. Contact Information

DoorScale

Email: [email protected]

Website: https://www.ai.doorscale.com

If you have questions regarding this Privacy Policy or our privacy practices, please contact us using the information above.